Runner EDQ Case Study

Stephen F. Austin State University

Increasing Enrollment and Improving Student Communications

With a total enrollment of just over 12,000 students, communication was essential for Stephen F. Austin State University. Like many universities and colleges, Stephen F. Austin State University was very active in prospecting and recruiting students to attend their institution in Nacogdoches, Texas. Communicating efficiently while keeping-up with the overall enrollment and admissions process was a challenge at Stephen F. Austin State University due to data integrity issues specifically related to incorrect postal addresses.

Runner Enterprise Data Quality (Runner EDQ) has integrated contact data quality solutions for all channels of communications to engage students throughout their lifecycle at an institution.

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Problem

Runner Enterprise Data Quality (Runner EDQ) has contact data quality solutions for all channels of communications for engaging students throughout their lifecycle at an institution.

After doing a lot of research Stephen F. Austin State University chose Runner EDQ’s CLEAN_Address® for its Banner® by Ellucian® Student Information System as its integrated, enterprise-wide solution. By using CLEAN_Address to validate both domestic and international addresses in real-time and in batch within the Banner Student Information System, Stephen F. Austin State University was able to eliminate their data quality issues enterprise-wide.

“We knew we needed a product fast to make certain we had correct addresses for all students.” Tristan Adams, Manager of Enterprise Development

Stephen F. Austin State University used Runner EDQ’s CLEAN_Address Banner integration along with CLEAN_File to automate data quality on imported lists. By automating data validation and standardization, the University was able to eliminate incorrect addresses and emails, increase engagement, and reduce the costs associated with their data integrity issues.

Key Takeaways

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Decrease Costs

Documented 30% annual savings attributed to address verification

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Reduce Returns

Reduced undeliverable-as-addressed mail representing ~$500K

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Save Postage

$100K reduction of postage costs equaling $2.00 per student / year

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Stay Consistent

Eliminated the need to manually correct or format addresses.

Results

The implementation of CLEAN_Address made it quick and easy for Stephen F. Austin State University to validate employee, prospect and student addresses. The communication between the institution and the students has improved significantly. The risk of losing potential students was reduced and recruiting has been excelling due to the elimination of incorrect address and email data.

“Using Runner EDQ’s solutions has made it easy for our admissions to become successful at recruiting and developing good relations with future students.” Tristan Adams, Manager of Enterprise Development

There are numerous costs associated with inaccurate addresses in a database. With the reduction of returned mail, Stephen F. Austin State University has saved thousands of dollars per year while communicating better with its prospect and enrolled students. Having a good relationship through communication with students has helped the University establish increased enrollment with record breaking enrollment of 13,144 students in Fall 2018 while maintaining retention rates.

CLEAN_Student Can Help you Reach your Students

Every aspect of the Student Lifecycle hinges on having correct contact data. The consequences of having incorrect contact data costs your institution time, money, and opportunity. CLEAN_Student can help your school save time and costs.

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