Florida International University (FIU) located in Miami, Florida boasts a diverse enrollment of more than 50,000 students. FIU is the nation’s fourth largest public university, number one in awarding bachelor’s and master’s degrees to Hispanic students and number eight among international business programs. There are more than 200,000 FIU alumni and more than 100,000 students will graduate in the next decade. It’s easy to understand why data quality was so critical to the University as it felt it was losing money and opportunities due to a lack of data integrity.

FIU required a robust and integrated enterprise-wide address verification solution to deal with the data integrity for its high volumes of imported prospect lists, enrolled students and employees in its Student Information System called “PantherSoft”, FIU’s branded Oracle’s PeopleSoft Campus Solution application. Data quality issues were cited throughout the institution as being problematic in specific areas at FIU including the Office of the Registrar, Admissions, Enrollment Management, Human Resources and Parking. Each area affected was less efficient, less cost effective and heavily reliant on manual corrections after receiving a returned piece of mail due to postal address deliverability issues.